Privacy Policy

1. Introduction

This Privacy Policy describes how onabet ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of users ("you," "your," or "User") who access or use our website at onabet.cam and related services, including online casino games, sports betting, live dealer gaming, bingo, and other gaming products (collectively, the "Services").

By creating an account, accessing the onabet platform, or using any of our Services, you acknowledge that you have read, understood, and agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately cease using our Services.

onabet operates in compliance with applicable data protection laws and regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We are committed to transparency in our data practices and take the protection of your personal information seriously.

2. Information We Collect

onabet collects various types of information to provide, maintain, and improve our Services, ensure regulatory compliance, prevent fraud, and deliver a personalized gaming experience.

2.1 Information You Provide to Us

When you register for an onabet account or use our Services, you voluntarily provide us with personal information, including but not limited to:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification Information: Government-issued identification documents (passport, driver's license, national ID, UMID, postal ID), proof of address (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Payment Information: Bank account details, credit or debit card information, e-wallet account details (GCash, PayMaya), cryptocurrency wallet addresses, and transaction history related to deposits and withdrawals.
• Communication Information: Information you provide when contacting our customer support team via live chat, email, or phone, including the content of your messages and any attachments.
• Marketing Preferences: Information about your communication preferences, subscription choices, and consent to receive promotional materials.

2.2 Information Collected Automatically

When you access onabet Services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, time zone settings, and device identifiers.
• Usage Data: Pages visited, links clicked, games played, betting patterns, session duration, referral sources, and navigation paths through the onabet platform.
• Location Data: Approximate geographic location based on your IP address to ensure compliance with geographic restrictions and applicable regulations.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience, remember preferences, analyze trends, and administer the website.

2.3 Information from Third Parties

onabet may receive information about you from third-party sources, including:

• Payment Processors: Information from GCash, PayMaya, banks, credit card companies, and other payment service providers to process transactions and verify payment methods.
• Identity Verification Services: Data from third-party identity verification and anti-fraud services used to confirm your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Affiliate Partners: Information about how you were referred to onabet, including referral codes and marketing campaign identifiers.
• Public Databases: Publicly available information used to verify identity, prevent fraud, and comply with legal obligations.

3. How We Use Your Information

onabet uses the information we collect for various legitimate business purposes, including:

3.1 To Provide and Maintain Services

• Create and manage your onabet account.
• Process deposits, withdrawals, and other financial transactions.
• Enable you to participate in casino games, sports betting, and other gaming activities.
• Track game play, betting history, and account balances.
• Provide customer support and respond to inquiries.
• Send transactional communications such as account confirmations, withdrawal receipts, and system notifications.

3.2 To Ensure Compliance and Security

• Verify your identity and age to comply with legal requirements, including the 21+ age restriction for online gambling in the Philippines.
• Conduct KYC and AML checks to prevent fraud, money laundering, and other illegal activities.
• Monitor for suspicious activity, irregular betting patterns, and potential violations of our Terms and Conditions.
• Protect the security and integrity of the onabet platform and prevent unauthorized access.
• Investigate and resolve disputes, enforce our terms, and comply with legal obligations.

3.3 To Improve and Personalize Services

• Analyze usage patterns to improve website functionality, game offerings, and user experience.
• Personalize content, recommendations, and promotional offers based on your preferences and gaming activity.
• Conduct research and analytics to develop new products and features.
• Test and optimize platform performance across different devices and browsers.

3.4 To Communicate with You

• Send promotional emails, SMS messages, and push notifications about bonuses, tournaments, new games, and special offers (with your consent).
• Provide updates about changes to our Services, policies, or terms.
• Request feedback through surveys and questionnaires.
• Respond to your comments, questions, and support requests.

3.5 For Legal and Regulatory Purposes

• Comply with applicable laws, regulations, and licensing requirements.
• Respond to lawful requests from government authorities, regulatory bodies, and law enforcement agencies.
• Establish, exercise, or defend legal claims.
• Maintain records as required by gaming regulations and financial record-keeping obligations.

4. Legal Basis for Processing (GDPR and Philippine Data Privacy Act)

onabet processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing gaming services) or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary to comply with legal obligations, including age verification, AML checks, tax reporting, and regulatory compliance.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, such as fraud prevention, security, business analytics, and direct marketing, provided these interests are not overridden by your rights and interests.
• Consent: Where required by law, we obtain your explicit consent before processing your data for specific purposes, such as sending marketing communications or using certain types of cookies.

5. How We Share Your Information

onabet does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, credit card processors, cryptocurrency payment gateways, and other financial service providers to process deposits and withdrawals.
• Game Providers: Software developers and game studios whose games are available on the onabet platform.
• Identity Verification Providers: Third-party services that conduct KYC checks, age verification, and fraud prevention.
• Cloud Hosting Providers: Companies that host our servers and databases.
• Customer Support Tools: Live chat platforms, ticketing systems, and communication tools used to provide customer service.
• Marketing and Analytics Providers: Companies that help us analyze website traffic, conduct marketing campaigns, and measure advertising effectiveness.

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was shared.

5.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulatory bodies, law enforcement, or other authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests.
• Enforce our Terms and Conditions or other agreements.
• Protect the rights, property, or safety of onabet, our users, or the public.
• Prevent fraud, money laundering, or other illegal activities.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor as part of the transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

6. Cookies and Tracking Technologies

onabet uses cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

6.1 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Necessary for the website to function properly. Enable core features like account login, security, and payment processing.
Performance Cookies	Collect information about how you use the website, such as pages visited and errors encountered. Help us improve site performance.
Functionality Cookies	Remember your preferences (language, region, username) to provide a personalized experience.
Marketing Cookies	Track your browsing habits to deliver targeted advertising and measure campaign effectiveness.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Note that disabling cookies may affect the functionality of the onabet platform and limit your ability to use certain features.

7. Data Security

onabet employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by financial institutions.
• Secure Data Storage: Personal and financial data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized onabet personnel with a legitimate need to access your information are granted permission, and all access is logged and monitored.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential risks.
• Two-Factor Authentication (2FA): We offer optional 2FA to add an extra layer of security to your account.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

8. Data Retention

onabet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Account Information: Retained for the duration of your active account and for a minimum of 5 years after account closure to comply with financial record-keeping and anti-money laundering regulations.
• Transaction Records: Retained for at least 5 years as required by financial services regulations.
• Identity Verification Documents: Retained for the duration of your account relationship and for a period thereafter as required by KYC and AML regulations.
• Communication Records: Customer support interactions retained for 2 years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted within 30 days.

After the applicable retention period, personal information is securely deleted or anonymized so that it can no longer identify you.

9. Your Privacy Rights

Under applicable data protection laws, including the Philippine Data Privacy Act, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your onabet account settings.

9.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Note that we may be required to retain certain information to comply with legal obligations.

9.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal information in a portable format and to transmit it to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in emails or adjusting your account settings.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in the Contact Information section below.

10. International Data Transfers

onabet operates primarily in the Philippines and stores data on servers located in secure data centers. In some cases, your personal information may be transferred to and processed in countries outside the Philippines, including for cloud hosting, payment processing, and customer support services.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions, or other legally approved mechanisms to protect your data in accordance with applicable laws.

11. Children's Privacy

onabet Services are intended solely for individuals who are 21 years of age or older in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the legal gambling age.

If we become aware that we have inadvertently collected information from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Privacy Policy

onabet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (to the address associated with your account) or by posting a prominent notice on the onabet website.

The "Last Updated" date at the bottom of this Privacy Policy indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of onabet Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 on the onabet website
• Mailing Address: onabet Data Protection Officer, c/o onabet Customer Service, Philippines

We will respond to your inquiry within 30 days of receipt.